WORK AT MASAJ

MASAJ is London’s leading massage and Bodywork company.

Designed as a sanctuary for Londoners looking to combat the negative effects of city living, we’ve been bringing our own brand of bodywork to the city’s wellbeing scene since 2016, all while focussing on creating an inclusive, supportive environment for our community, and committing to sustainable, values-driven business practices across the board.

At MASAJ, our Hosts are the heartbeat of our studios. You support our Studio Therapists and welcome our community of clients, making sure the space runs smoothly and every interaction feels thoughtful and cared for.

These roles are about more than operations. They’re about living our philosophy of Unreasonable Hospitality — noticing the details, creating small moments of delight, and bringing the MASAJ brand to life every day.

These are great opportunities for anyone curious about wellness, passionate about people, and excited to be part of a busy, evolving start-up. You’ll gain hands-on experience in the wellbeing sector, grow within a supportive team, and have clear opportunities to develop your career as MASAJ expands.

Our company motto is ‘Come As You Are’ - a nod to our mission to continue to develop an inclusive and welcoming environment for all. We support an incredibly diverse workforce and an inclusive workplace, and warmly support progression and opportunity for all.

Candidates must be available to work a mixture of shifts. Applicants who are unable to offer good, regular weekend and evening availability will unfortunately not be considered for fixed hours roles.

We are hiring for 2 Senior Host positions, one based at each of our Studios, which are located in Shoreditch and Marylebone.

Senior Hosts are the anchors of MASAJ studios — experienced leaders, brand guardians, and role models for the team. You’ll bring calm, confidence, and excellence to every shift, ensuring the studio thrives and every guest feels the depth of our care.

Alongside running day-to-day operations, you’ll mentor newer Hosts, nurture the Studio’s culture, and act as a bridge between the studio and central operations. It’s a role for those who want to lead not just with skill, but with passion, too.

• Managing the day-to-day operations of our busy Studio site, working to support clients, therapists, and the back-of-house team to ensure that every visit to MASAJ is an exceptional one.

• Increasing sales of appointments, walk-in bookings, products and vouchers both to existing clients and walk-ins, through engagement and storytelling the brand.

• Managing our busy Studio diary, using email and the telephone to make the day of bookings run as smoothly and efficiently as possible, as well as facilitating walk-in bookings to curious passers-by.

• Demonstrating considered and effective communication with others across the business - making sure that challenges are surfaced and managed efficiently, and that nothing slips through the cracks on busy days.

Success Looks Like...

• Lead by example in delivering best-in-class guest experiences.

• Ensure the smooth running of the studio with confidence and autonomy.

• Guide and mentor Junior and Studio Hosts, helping them grow into their potential.

• Collaborate with central operations to align studio performance with wider goals.

• Protect and champion MASAJ values — care, integrity, and connection.

ESSENTIAL

- Experienced, calm and confident communication skills, both internally and with clients / customers in person, via email and over the phone. 

- A strong sales mindset: confidence and experience in up-selling to new and existing clients.

- Experience within a similar Front of House/ Sales / Reception / Customer Support role.

- Experience with G-Suite tech and an ability to quickly learn and master new systems (booking platforms, Slack etc.)

- An ability to set the tone and vibe of the site under pressure - ensuring that the Studios remain a calming environment even when the site is busy!

- Assertiveness: an ability to use your intuition and initiative to ensure that the client experience is second to none.

- Excellent interpersonal skills with a strong ability to build rapport with others - and a desire to lean in and contribute to the wider MASAJ Team community.

- Fluent and confident written and spoken English.

- An interest in wellbeing / Bodywork and a genuine enthusiasm for the MASAJ brand.

DESIRABLE

- Experience in the wellbeing / wellness / hospitality industry.

The Pathway

As a Senior Host, you’re a key part of the leadership journey at MASAJ, with opportunities to grow into broader operations or operational management roles as the business scales.

What You'll Receive

In return we can offer you a rewarding role in an exciting and quickly growing company, with personal and professional development - in addition to a competitive salary of £15 per hour, a salary of £31,200 p/a and 28 days of holiday p/a.

Our benefits package includes:

• Heavily discounted Monthly Massage with the best Bodyworkers in town

• Extensive opportunities for training and development - learn from the best in the industry!

• Team socials, offsites and workshops

• Healthy snacks and drinks provided while on Shift

• Discounts at Partner and neighbourhood brands (Including The West End Club, Code App etc.)

• Fashionable, comfortable uniform will be provided to wear while on Shift

To express your interest in this role, please submit an up-to-date CV and cover letter detailing why you feel you’d be a great fit for this position to recruitment@masaj.me - applications without a personalised cover letter will not be considered.