WORK AT MASAJ

MASAJ is London’s leading massage and Bodywork company.

Designed as a sanctuary for Londoners looking to combat the negative effects of city living, we’ve been bringing our own brand of bodywork to the city’s wellbeing scene since 2016, all while focussing on creating an inclusive, supportive environment for our community, and committing to sustainable, values-driven business practices across the board.

We have an exciting opportunity for Cover Host Team Members to join our team. In this role, you will be responsible for supporting our team of Studio Therapists and community of customers, ensuring the smooth day-to-day running of our Studios. This is a great opportunity for those interested in providing extraordinary client care, gaining experience in the wellbeing sector, and those who thrive in a busy and evolving startup environment.

Our company motto is ‘Come As You Are’ - a nod to our mission to continue to develop an inclusive and welcoming environment for all. We support an incredibly diverse workforce and an inclusive workplace, and warmly welcome applications from different backgrounds.

This role is an ad-hoc position, supporting coverage for our Studio Hosts & Senior Hosts, with shifts available at MASAJ’s central London locations in Shoreditch & Marylebone.

Candidates must be available to work a mixture of shifts at both locations. Applicants who are unable to offer weekend and evening availability will unfortunately not be considered.

• Managing the day-to-day operations of our busy Studio site, working to support clients, therapists, and the back-of-house team to ensure that every visit to MASAJ is an exceptional one.

• Increasing sales of appointments, walk-in bookings, products and vouchers both to existing clients and walk-ins, through engagement and storytelling the brand.

• Assisting our Host & Operations team with managing our busy Studio diary, using email and the telephone to make the day of bookings run as smoothly and efficiently as possible, as well as facilitating walk-in bookings to curious passers-by.

• Demonstrating considered and effective communication with others across the business - making sure that challenges are surfaced and managed efficiently, and that nothing slips through the cracks on busy days.

What You Will Be Doing

• Managing the day-to-day operations of our busy Studio site, working to support clients, therapists, and the back-of-house team to ensure that every visit to MASAJ is an exceptional one.

• Increasing sales of appointments, walk-in bookings, products and vouchers both to existing clients and walk-ins, through engagement and storytelling the brand.

• Managing our busy Studio diary, using email and the telephone to make the day of bookings run as smoothly and efficiently as possible, as well as facilitating walk-in bookings to curious passers-by.

• Demonstrating considered and effective communication with others across the business - making sure that challenges are surfaced and managed efficiently, and that nothing slips through the cracks on busy days.

ESSENTIAL

• Experienced, calm and confident communication skills, both internally and with clients / customers in person, via email and over the phone.

• A strong sales mindset: confidence and experience in up-selling to new and existing clients.

• Experience within a similar Front of House/ Sales / Reception / Customer Support role.

• Experience with G-Suite tech and an ability to quickly learn and master new systems (booking platforms, Slack etc.)

• An ability to set the tone and vibe of the site under pressure - ensuring that the Studios remain a calming environment even when the site is busy!

• Assertiveness: an ability to use your intuition and initiative to ensure that the client experience is second to none.

• Excellent interpersonal skills with a strong ability to build rapport with others - and a desire to lean in and contribute to the wider MASAJ Team community.

• Fluent and confident written and spoken English.

• An interest in wellbeing / Bodywork and a genuine enthusiasm for the MASAJ brand.

DESIRABLE

• Experience in the wellbeing / wellness / hospitality industry.

• Experience using a booking platform within the wellness sector (such as Fresha)

In return we can offer you a rewarding role in an exciting and quickly growing company, with personal and professional development - in addition to a competitive salary of £13.85 per hour.

Our benefits package includes:

• Heavily discounted Monthly Massage with the best Bodyworkers in town

• Extensive opportunities for training and development - learn from the best in the industry!

• Team socials, offsites and workshops

• Healthy snacks and drinks provided while on Shift

• Discounts at Partner and neighbourhood brands (Including The West End Club, Code App etc.)

• Fashionable, comfortable uniform will be provided to wear while on Shift

To express your interest in this role, please submit an up-to-date CV and cover letter detailing why you feel you’d be a great fit for this position to recruitment@masaj.me - applications without a personalised cover letter will not be considered.