YOUR HEALTH INSURANCE PROBABLY COVERS THIS
Stop Paying for Something Your Insurance Could Cover
Here's something most Londoners don't know: your health insurance likely covers massage therapy. Yes, really.
While you've been treating MASAJ sessions as an occasional investment in self, your insurance provider has been quietly covering therapeutic bodywork all along.
That chronic neck tension from desk work? That lower back pain that flares up every few weeks? Your insurer considers this healthcare, not indulgence.
And they're right.
You're already paying for this through your insurance premiums. You might as well use it.
And if you're going to use it, use it somewhere that takes therapeutic massage seriously. Somewhere with therapists who know what they're doing. Somewhere that treats your body like it matters.
That's us.
How to claim
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Step 1 - Check your coverage
Most private health insurance (Bupa, Vitality, AXA, Aviva, etc.) covers massage therapy. Look for "complementary therapy" or "musculoskeletal treatment" in your policy.
*Each therapist holds a different accreditation, please ensure you book in with a therapist who is covered by your insurance
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Step 2 - Book your treatment
Choose any session at any MASAJ studio, provided the treatment type is covered by your insurance policy. Book online like normal.
*Please ensure you book under your name as we can’t amend this post treatment.
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Step 3 - Get your receipt
All you need to do is complete the form below to request an invoice for your insurer.
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Step 4 - Submit your claim
Send the receipt to your insurance provider. Most process claims within days.
Therapist Reglatory Coverage
Each therapist holds a different accreditation. Please ensure you book in with a therapist whose accreditation is covered by your insurance
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Leslyn
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Adam
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Ami, Anne, Debbie, Gaj, Harrison, Henok, Luca, Milan, Moni, Terry, Ayanna, Cara & Vito
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Alice, Amy-Anne, Andy, Annabelle, Ben, Deniel, Giorgio, Gurkaran, Jainaba, James, Jan, Jorge, Josh B, Kath, Keanah, Kelroy, Kerry, Maelia, Manon, Max, Naveed, Nicky, Remell, Ricky, Richard, Sam, Shannon, Simona, Ché, Claudio, Dom, Greg, Kim, Connie & Lyric
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Kate
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Hope
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Ian, Steph & Zac
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Magda
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Arnie, Gabriel & Gerry
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Jaya
Book. Show Up. Claim.
WHO THIS WORKS FOR
Humans looking to actually use massage the way it's meant to be used - as preventive healthcare, not crisis management.
Instead of booking once when your back finally gives up, you can address tension before it becomes a problem. You can maintain the improvements from previous treatments.
That's the entire point.
WHY USE YOUR HEALTH INSURANCE AT MASAJ
Your body didn't evolve to sit hunched over a laptop for eight hours. When that catches up with you (and it will), you need proper treatment from skilled therapists who understand how bodies actually work.
What makes MASAJ different:
Therapists with serious clinical training - years of experience plus ongoing MASAJ-specific development.
Treatments focused on fixing problems, not just feeling nice for 20 minutes.
UNDERSTANDING COVERAGE
Most health insurance policies cover therapeutic massage treatments focused on addressing physical issues rather than pure relaxation.
Each therapist holds a different accreditation. Please ensure you book with a therapist who is covered by your insurance.
What counts as "therapeutic" varies by insurer. Some cover a wide range of treatments, others are more specific. Your policy documents will outline exactly what's included, or you can contact your provider directly to ask.
Your insurance might not cover:
Pure relaxation sessions
Couples massages.
If you’re unsure if your treatment would qualify for cover, please get in touch with our team to help.
Health Insurance FAQs
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This depends on the wording of your policy - it’s our experience that the most commonly accepted treatments are Deep Tissue or Sports Massage.
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Afraid not - we’re not able to change the details of your treatment type, length, or the Therapist who provided your treatment. We can however, add requested additional details to the invoice, such as your Therapist’s qualifications - simply let us know what information they need when requesting your invoice, using the form at the bottom of this page.
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All our Therapists are fully insured to provide the treatments we deliver, and all hold valid memberships of recognised regulatory membership bodies - the main thing your insurer will want to know is which membership body they belong to. Soon, this information will be available on every Therapist profile, for now, if your insurer has a specific requirement, please email our team at hello@masaj.me to double check.
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Fill in the form at the bottom of this page, and we’ll email you your detailed invoice within 5 business days. Insurers usually want to see this invoice within 30 days of the treatment taking place - so we recommend making your invoice request within a week of your treatment.
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Sorry, no - we can only provide detailed invoices once the treatment has taken place.
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We appreciate that insurance claims can be nuanced, so if you still have questions, drop our team a message via hello@masaj.me
Claim Back Your MASAJ Today
Already had a treatment that you’re looking to claim back via your health insurance?
Complete this short form and we’ll be in touch to share an invoice containing all the information your Insurance provider will request, within 5 working days.
“I’ve had many massages but this was different. Showed me how much pain I live with, and it hit me how I normalise it. Which is not ok. SUPER intuitive bodywork and aftercare.”
- a very happy Guest
